Refund Policy
We believe in fair and transparent refunds. This policy outlines your rights and the process for requesting refunds on flights, visas, and travel packages.
Fair refunds, clearly explained. Our refund policy is designed to be transparent and fair. Please read each section carefully as policies vary by service type.
Overview
Our Commitment
AMD Global Travel is committed to providing fair and transparent refund policies. We understand that travel plans can change, and we aim to make the refund process as straightforward as possible.
Third-Party Policies
As an intermediary, many refunds are subject to the policies of airlines, hotels, and other service providers. AMD Global Travel will always act on your behalf to secure the maximum refund available under the applicable policy.
Flight Refunds
Refundable Tickets
If you have purchased a refundable fare, you are entitled to a full refund of the base fare and taxes, minus any applicable cancellation fees charged by the airline. AMD Global Travel's service fee is non-refundable.
Non-Refundable Tickets
Non-refundable tickets are not eligible for a cash refund. However, depending on the airline's policy, you may be eligible for a travel credit or voucher for future use. We will advise you of available options.
Airline Cancellations
If an airline cancels your flight, you are entitled to a full refund of the ticket price including taxes and fees. AMD Global Travel will process this refund on your behalf within 7–14 business days of receiving the funds from the airline.
Partially Used Tickets
Refunds for partially used tickets are calculated based on the unused portion of the journey, subject to the airline's fare rules. Some fares may not permit partial refunds.
Visa Application Refunds
Application Fees
Visa application fees paid to embassies or consulates are strictly non-refundable, regardless of the outcome of the application. This applies whether the visa is approved, rejected, or withdrawn.
AMD Global Travel Service Fee
Our visa processing service fee is non-refundable once the application has been submitted. If you cancel before submission, a partial refund of the service fee may be considered at our discretion.
Visa Rejection
AMD Global Travel is not responsible for visa rejections by embassies or consulates. We do not guarantee visa approval. In the event of a rejection, we will advise you on reapplication options.
Tour & Umrah Package Refunds
Cancellation Timeline
Refunds for tour and Umrah packages depend on when you cancel. Cancellations made more than 30 days before departure are eligible for a full refund minus the deposit. Cancellations within 30 days may incur penalties.
Cancellation Charges
30+ days before departure: Full refund minus deposit. 15–29 days: 50% refund. 7–14 days: 25% refund. Less than 7 days: No refund. These are general guidelines; specific package terms may vary.
Deposits
Deposits paid to secure a package booking are generally non-refundable unless the cancellation is due to circumstances beyond your control, such as a medical emergency supported by documentation.
AMD Global Travel Service Fees
Non-Refundable Fees
AMD Global Travel's service and booking fees are non-refundable in all circumstances. These fees cover the cost of processing your booking, customer support, and platform maintenance.
Fee Transparency
All applicable service fees are clearly displayed before you complete your booking. By proceeding with a booking, you acknowledge and accept that these fees are non-refundable.
Refund Process & Timeline
How to Request a Refund
To request a refund, contact our team via email at team@amdglobal.org or WhatsApp at +49 179 7296856. Please provide your booking reference number, reason for cancellation, and any supporting documentation.
Processing Time
Once a refund is approved, we will process it within 7–14 business days. The time for the refund to appear in your account depends on your bank or payment provider and may take an additional 3–5 business days.
Refund Method
Refunds are issued to the original payment method used at the time of booking. We are unable to process refunds to a different card or account for security reasons.
Refund Status
You can check the status of your refund by contacting our customer support team. We will provide regular updates throughout the refund process.
Exceptions & Special Circumstances
Force Majeure
In cases of force majeure — including natural disasters, pandemics, government travel bans, or war — AMD Global Travel will work with service providers to secure refunds or credits where possible, but cannot guarantee full refunds.
Medical Emergencies
In the event of a serious medical emergency preventing travel, we may be able to request a refund or credit from the service provider on compassionate grounds. Medical documentation will be required.
Bereavement
In the event of a bereavement, please contact us immediately. We will do our best to assist you in obtaining a refund or rebooking, subject to the policies of the relevant service providers.
Contact Us
Refund Enquiries
For all refund-related enquiries, please contact our team at team@amdglobal.org or via WhatsApp at +49 179 7296856. Our team is available Monday to Saturday, 9am – 7pm CET.
Registered Address
AMD Global Travel, Charlottenstraße 17, 52070 Aachen, Germany.
This Refund Policy may be updated from time to time. Continued use of our services constitutes acceptance of the updated policy.