Privacy Policy
Your privacy matters to us. This policy explains how AMD Global Travel collects, uses, and protects your personal information.
Your data is safe with us. AMD Global Travel is committed to protecting your privacy and complying with the EU General Data Protection Regulation (GDPR) and all applicable data protection laws.
Information We Collect
Personal Information
When you use AMD Global Travel, we collect information you provide directly, including your full name, email address, phone number, passport details, date of birth, and payment information when making bookings.
Travel Information
We collect details about your travel preferences, booking history, flight searches, visa applications, and any special requirements you provide during the booking process.
Technical Information
We automatically collect certain technical data including your IP address, browser type, device information, pages visited, time spent on our platform, and referring URLs to improve our services.
How We Use Your Information
Service Delivery
We use your information to process flight bookings, visa applications, tour packages, and other travel services you request. This includes communicating booking confirmations, itineraries, and important travel updates.
Customer Support
Your information helps us respond to your inquiries, resolve disputes, troubleshoot issues, and provide personalised assistance through our support channels including email and WhatsApp.
Service Improvement
We analyse usage patterns and feedback to improve our platform, develop new features, and enhance the overall travel booking experience for all our customers.
Legal Compliance
We may use your information to comply with applicable laws, regulations, and legal processes, including anti-fraud measures and identity verification requirements.
Data Sharing & Third Parties
Travel Partners
To complete your bookings, we share necessary information with airlines, hotels, car rental companies, visa processing authorities, and other travel service providers. These partners are bound by their own privacy policies.
Payment Processors
Payment information is securely transmitted to our certified payment processors (Stripe, PayPal, etc.). We do not store your full card details on our servers.
No Sale of Data
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Any sharing is strictly limited to what is necessary to provide our services.
Data Security
Encryption
All data transmitted between your device and our servers is encrypted using industry-standard TLS/SSL protocols. Sensitive data such as passport details and payment information is encrypted at rest.
Access Controls
Access to your personal data is strictly limited to authorised AMD Global Travel staff who need it to perform their job functions. All staff are trained on data protection best practices.
Breach Notification
In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant authorities within 72 hours as required by applicable data protection laws.
Your Rights
Access & Portability
You have the right to request a copy of the personal data we hold about you at any time. We will provide this in a structured, commonly used, machine-readable format.
Correction & Deletion
You may request correction of inaccurate data or deletion of your personal information, subject to our legal obligations to retain certain records for regulatory compliance.
Opt-Out
You can opt out of marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly. This will not affect transactional communications related to your bookings.
GDPR Rights (EU Residents)
If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including the right to restrict processing and the right to lodge a complaint with your local supervisory authority.
Data Retention
Retention Period
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Booking records are typically retained for 7 years for tax and regulatory purposes.
Account Deletion
If you delete your account, we will remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes such as resolving disputes.
Contact & Complaints
Data Controller
AMD Global Travel, Charlottenstraße 17, 52070 Aachen, Germany is the data controller responsible for your personal information.
Get In Touch
For any privacy-related questions, requests, or complaints, please contact our Data Protection team at team@amdglobal.org or via WhatsApp at +49 179 7296856. We aim to respond within 5 business days.
This Privacy Policy may be updated from time to time. We will notify you of significant changes via email or a prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.